At nicevoice.org, we strive to ensure our customers are satisfied with our services. If you are not entirely satisfied with your purchase, we're here to help.
Refund Conditions
1. Unused subscriptions
- If you used fewer than 500 characters (including no usage), you may request a refund for this payment within 7 days of the charge.
2. Payment errors, fraud, technical issues
Refunds are available for charges made within the last 7 days if:
- It is determined that your account was compromised and used fraudulently, or if you were charged by mistake.
- You must contact us within 7 days of the disputed charge for us to issue a refund.
- There is a verified service outage, duplicate billing, or reproducible platform-side technical failure.
Refunds will not be granted under the following circumstances
- Partial refunds are not provided. If you’ve used more than 500 characters during a billing period and cancel your subscription, you will not be eligible for a refund.
- We only review refund requests for the current billing cycle. Charges from previous billing cycles are not refundable.
- Charges older than 7 days are generally not eligible for refund.
- Issues caused by incorrect usage or failure to follow our guidelines.
Refund Process
- Contact Us: To request a refund, please email us at [email protected] within 7 days of your most recent charge. Include your order number and a detailed explanation of the issue.
- Review Process: Our team will review your request and get back to you within 3 business days.
- Refund Approval: If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Note: Repeated refund requests may be subject to additional review and account protection checks.
This policy does not limit any mandatory consumer rights under applicable law.
Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected].